Ex Service Personnel

Repeat Prescriptions

If the doctor has authorised for certain medicines to be available to you on a regular basis, further supplies can be obtained in one of the following ways:

• Posting or bringing your slip to the surgery allowing us a minimum of 2 working days to process your request before collecting from the dispensary (or on Thursday afternoon only, - our branch surgery at Southmoor Village Hall). The order slip is the sheet which dispensary gives you with your tablets. Please tick the medicines you need and indicate which dispensary/pharmacy you would like to collect from.
• By e-mailing fernhill.dispensary@nhs.net.
• Online via the home page 'order repeat prescription' button on our website www.fernhillpractice.co.uk 
• Telephoning the surgery (Mon – Fri 11am – 4pm) and reading your order over the phone. Please have your order slip beside you when telephoning to make sure we have all the information we need to issue your medication correctly. Please give us a minimum of 2 working days to process your order.
• Faxing your order slip to the surgery on 01367 245425 allowing us a minimum of 2 working days before trying to collect.

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POINTS TO REMEMBER

To process prescription requests safely and accurately we need a minimum of 2 working days notice. Don’t forget to order before running out! Use your re-order slip.

Only those medicines listed on it are available to you automatically. Any other requests have to be reviewed by the doctor who knows you best.

It is your responsibility to make sure you have a supply of the medicines you need. Please use the system responsibly.

Dispensary Opening Hours:

• 8:30am to 6:30pm on weekdays only.
• Closed at the weekends and Bank Holidays.

Patients who live outside a one-mile radius of Alliance Pharmacy in Faringdon may elect to collect their medication and appliances from The Fern Hill Practice Dispensary, (such patients are “dispensing patients”).

Other patients, (mainly those living in Faringdon) must take their prescriptions to a pharmacy, - (“non-dispensing patients”).

Dispensing patients also have the facility whereby they may collect their medication from either:

• Southmoor Village Hall - Thursday pm
• Stanford in the Vale Post Office (now located in the Co-op) - Wednesday pm
• Uffington Post Office - Friday pm

This facility is available for all dispensing patients but for those that have to pay for their medication we ask that a cheque be stapled to the repeat form at the time of the request.

We ask that requests for Post Office deliveries be clearly marked on the repeat form and patients are asked to allow 2 full working days before they collect. This allows time for collection, processing, any queries, dispensing and then delivery to the Post Office in the Co-op..

We shall endeavour to complete urgent requests for medicine by the end of the current working day. Patients who need this service are asked to contact the surgery as soon as they can. Patients will need to telephone us at 5pm to verify that we have managed to complete their request and they will be asked to collect either their medicine or prescription from the surgery that day.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.