News:

Out of Hours
After office hours and at weekends and Bank Holidays, the Out Of Hours Service for emergencies can be contacted by ringing 0845 3458995.

Urgent Appointments
We will see people with urgent appointments the same day and, we keep a proportion of appointments un-booked for this purpose.  If you call and request an urgent appointment, we will arrange for one of our practice nurses to call you back as soon as possible.  It may be possible for the nurse to deal with your complaint over the 'phone, or for you to have appointment with the nurse.  If the nurse cannot deal with your problem, she will book you in to see a GP.

Telephone Advice
If you need telephone advice from your doctor please leave your name and your telephone number and the doctor will return your call as soon as they are able to. 

FLU ALERT
If you are suffering from flu-like symptoms the advice is to stay at home to avoid spreading the virus and contact your GP by telephone.
Swine flu helpline 0800 1 513 513

Practice Charter

OUR COMMITMENT TO YOU:

  • We will attempt to provide you with the highest possible standard of medical care at all times.
  • You will be treated with courtesy and respect at all times.
  • When you attend the surgery, we will endeavour to see you promptly. If this is not possible, an explanation will be given to you.
  • We will try to provide you with a non-urgent appointment within 48 hours.
  • Confidentiality of your medical records will be strictly maintained at all times.
  • All members of our healthcare team will continue to undertake training, which is relevant to providing you with the best possible healthcare service.
  • We pride ourselves on providing a first class service. If however, you have any comment to make on the delivery of your care, please contact our Practice Manager, - Paul Jeffries.

YOUR COMMITMENT TO US:

  • We have only your best interests at heart. If the staff are busy, please be patient and treat each member with courtesy and respect.
  • Please come to the surgery to be seen, as we have your medical records and all our equipment available to treat you. Home visits are only for the housebound and those seriously ill.
  • Please use the emergency Out Of Hours Service only if it is truly necessary. The doctors who staff the service will not have access to your medical records and cannot give treatment for anything other than an emergency.
  • If you are unclear or unsure about what a doctor has said, please ask. We want you to understand and feel confident about your treatment.
  • If you are no longer able to keep, or no longer require an appointment, please call the surgery as soon as possible so we can offer the appointment to another patient.
  • If you have any suggestions, which might help us to improve our healthcare service, please submit your suggestions and comments in writing to our practice manager.