News:

Out of Hours
After office hours and at weekends and Bank Holidays, the Out Of Hours Service for emergencies can be contacted by ringing 0845 3458995.

Urgent Appointments
We will see people with urgent appointments the same day and, we keep a proportion of appointments un-booked for this purpose.  If you call and request an urgent appointment, we will arrange for one of our practice nurses to call you back as soon as possible.  It may be possible for the nurse to deal with your complaint over the 'phone, or for you to have appointment with the nurse.  If the nurse cannot deal with your problem, she will book you in to see a GP.

Telephone Advice
If you need telephone advice from your doctor please leave your name and your telephone number and the doctor will return your call as soon as they are able to. 

FLU ALERT
If you are suffering from flu-like symptoms the advice is to stay at home to avoid spreading the virus and contact your GP by telephone.
Swine flu helpline 0800 1 513 513

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact Paul Jeffries - the Practice Manager and he will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.